TERMS & CONDITIONS

CUSTOMER SERVICE

If you wish to contact us about any of our products or services, please email us on info@slickwhips.co.uk. We aim to respond within 48 hours of your enquiry. If you require an urgent response, please mark your email as such by stating ‘URGENT’ in the subject of your email.

If you would prefer a phone call response, please provide your contact telephone number, your full name and preferred contact times in the body of the email.

SECURITY AND PRIVACY

Slickwhips is committed to protecting your privacy and our full Privacy Policy is available on our website.

PAYMENT

The total cost of each order is the price of the products ordered plus delivery charges based on the selected delivery service. Customers are responsible for confirmation that they are authorised for the selected payment method.

All credit/debit card holders are subject to validation checks by the card issuer, if payment authorisation is refused, Slickwhips is not liable for delay in dispatch of goods or non-delivery.

Slickwhips reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing.

PRODUCT REVIEWS

At Slickwhips we value your feedback. As such, we may contact you following your purchase to ask for a review. By making a purchase from us, you are consenting to this type of contact.

If you do not receive a customer feedback email and would like to provide feedback about our products are services, please do not hesitate to get in touch at info@slickwhips.co.uk.

DISCOUNT CODES

  • Discount codes are limited to one use per customer
  • Discount codes cannot be used with any other offer
  • Only one discount code can be used per order
  • We can refuse invalid codes
  • Subject to product availability
  • Discounts cannot be exchanged for cash and are non-transferable
  • We reserve the right to cancel discount codes at any time
  • Postage is calculated after the discount code is applied

SPONSORSHIP

Slickwhips operates a sponsorship programme whereby riders are provided with discount rates and try out products to support their riding activity. We only have limited sponsorship opportunities which will reviewed on a regular basis. To be considered for sponsorship, please email info@slickwhips.co.uk.

  • Sponsored riders are requested to provide suitable images for us to use on our social media and web page
  • We ask that sponsored riders actively and regularly help us to promote our products through social media platforms by commenting, liking and sharing relevant posts
  • Sponsored riders are requested to display our logo on their bike/vehicle/jersey
  • Discount codes are individual and are monitored against the email address provided
  • Discount codes are for individual use and should not be abused
  • We reserve the right to discontinue discount codes and support at any time without prior notice

COMPETITIONS AND PRIZE DRAWS

From time to time Slickwhips runs competitions and prize draws on social media. Follow our Instagram page and like our Facebook page to be in with a chance of winning!

  • Prize winners are drawn at random
  • Prizes are non-transferable and there are no cash alternatives
  • We reserve the right to alter competition prizes at any time due to stock levels and availability
  • We reserve the right to withdraw competitions at any time without prior notice
  • By entering our competitions you are agreeing to these terms and conditions

 International orders

Slickwhips does not currently ship outside of the UK as part of its standard services. However, if you are an overseas customer and would like to enquire about shipping products outside of the UK, please contact us at info@slickwhips.co.uk.