RETURN & REFUND POLICY
RETURNS
In the unlikely event you have an issue with a Slickwhips product you have ordered, please contact us via email (info@slickwhips.co.uk) or via the “Contact Us” page. Once you have had a response from us and a return has been agreed, please return your Slickwhips purchase by post and include a written explanation of the reason for your return on the reverse of your invoice. Remember to include this with the item(s) you are returning. Your input is important to us when we review our services and products for the future.
- To be eligible for a return:
- Your item must be unused and in the same condition that you received it
- Your item must be in the original packaging
- Your item needs to have the receipt or proof of purchase
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your Slickwhips order. Return costs are non-refundable. If the item is being returned due to our error and this has been agreed by us, then postage will be reimbursed.
It can take 5 working days for your parcel to reach us depending on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 2 working days. Any refunds can take up to 3-5 days with your bank to appear in your account. You will receive an email update on the completion for your return.
REFUNDS
- You are welcome to exchange your item if it is unsuitable, but to be eligible your purchase:
- Must be within 30 days of purchase
- Your item must be unused and in the same condition that you received it
- Your item must be in the original packaging
- Your item needs to have the receipt or proof of purchase
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your Slickwhips order. Return costs are non-refundable. If the item is being returned due to our error and this has been agreed by us, then postage will be reimbursed.
It can take 5 working days for your parcel to reach us depending on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 2 working days. Any refunds can take up to 3-5 days with your bank to appear in your account. You will receive an email update on the completion for your return.